Why Pelham

Our central focus as a company is to provide each of our customers with the ultimate condo buying experience. We've designed our development process with you in mind.

Each and every Pelham customer has a Customer Experience Manager who is with them through construction to home ownership and beyond.

Pelham Master Builder Process

Our extensive proprietary building process has been developed from over 80 years of experience in the industry — ensuring that no detail is overlooked.

  1. 1Phase One

    Meet with a well-informed Pelham Sales Representative to review all details of your condo.

  2. 2Phase Two

    Meet your Customer Experience Manager.

    Receive your personalized package with important condo documents.

  3. 3Phase Three

    Your final inspection with your Customer Experience Manager.

  4. Move In!

    Receive "Your Pelham Condo" binder with all details of your unit.

    Receive your "Pelham Obsessions Welcome Package" with everything you need for those early days in your new condo.

  5. 4Phase Four

    Our Promise: Pre-booked service visits for your 2 month and 11 month follow-up.

On Target

  1. Monthly (at a minimum): Progress updates from your Customer Experience Manager
  2. Personal Attention: to any question or concern from project start to end of warranty
  3. Personal Operation Manual: specific to each Pelham condo
  4. The Pelham "Welcome Home!" Package: when you open your door for the first time
  5. Pre-scheduled check-ins and tune-ups: within the first year

Our Mission: A Quality Obsession

The drive to provide superior quality is central to what we do. From what we choose to work with, to who we choose to work with — it all contributes to making the best home possible. We believe it takes three components to make an exceptional condominium:

People

The partners we work with are long term partners — inspired architects and practiced tradespeople who are committed to our vision.

Products

The products and design elements we use are unmatched: each contributing to provide greater comfort and efficiency.

Process

Our extensive proprietary building process has been developed from over 80 years of experience in the industry — ensuring that no detail is overlooked.

Pelham Master Builder wins Mayor's Award for Accessibility

We are very excited to announce that we have been awarded the Mayor's Award for Accessiblity for our design of Grovernor Manor. The Mayor's Awards recognizes those, who through their vision and creative initiatives, build accessible homes and buildings in Edmonton. The Accessibility Advisory Committee provides advice and recommendations to Council about facilities and other infrastructure, programs, services, activities and policies, for the purpose of improving the City's livability, inclusiveness and accessibility for individuals with disabilities.

Grovenor Manor’s High Density Project Is Certifed BUILT GREEN®

From the Built Green Quarterly newsletter:

Grovenor Manor by Pelham Master Builder Ltd. has completed its audit through Built Green Canada and has been certifed. The project is specifcally designed for those who wish to age in place. From complete suite wheelchair accessibility to adjustable countertop heights, Grovenor Manor provides a place that can accommodate many stages of life.

What Our Customers Say

"Only one word describes our experience with Kemala, OUTSTANDING. Professional, competent, complete, detailed, helpful, and kind; these are also words I would use to describe her. She made the entire process stress free "

- Dave & Jennifer

"I was very impressed with Kemala. It was quite obvious that she puts a lot of time, effort, thought and care into her job. She was so positive, friendly and knowledgeable, which made my experience very positive! I really felt like she was looking out for my best interests when we did the walk through, and she was willing to listen to what I said or asked, and answered all of my questions. "

- Danielle